Customer Service/Transport Administration Assistant.

About the Role:

We are looking to recruit a Transport Administration Assistant for our Avonmouth site. The ideal candidate will have experience in working in the following construction sectors:

• Customer service
• Administration
• Transport – Strong knowledge of Bristol and Surrounding areas

Experience in Transport is not essential, we are willing to train the right candidate, however, the candidate should have a strong knowledge of Bristol and the surrounding areas. It is more important to have a good attitude with a willingness to help/learn, with a professional phone manner to deal with a variety of circumstances/enquiries.

As a Transport assistant, you will be required to assist the Transport & Customer Service Manager with duties to include:

Overview:

• Giving excellent customer service and keeping customers updated with orders.
• Managing and responding to queries over the phone and via email promptly.
• Liaising between partner depots and ensuring seamless processes.
• Communicating with customers on status of orders and deliveries.
• Booking delivery dates for orders, processing customer orders via an online delivery portal
• Updating key spreadsheets i.e. Monthly agency usage, PAYE and Self-employed driver hours, ETA delivery spreadsheets
• Be able to liaise with drivers, and assist the Transport Manager with all daily tasks required
• You will be organised and efficient - this is a fast paced environment.
• Some finance related aspects of such a role, i.e. familiar with costing jobs, liaising with Accounts on any information they require, providing quotations
• Processing delivery paperwork & manifests in accordance with daily timescales

Attributes:

• Excellent written and verbal communication skills
• Strong Excel skills
• Track record of excellent customer service
• Excellent Administrative skills, with attention to detail
• Transport experience would be a bonus
• Operational experience would be a bonus

Work Schedules / Other:

• Travel Requirements: Core office hours are 08:00 – 13:00 hrs, Monday – Friday
• Office based role- On-site Parking
• Permanent position