The ideal candidate will be responsible for managing our clients' air conditioning needs, including installations, servicing, and repairs. This fast-paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team

Client Details

Our client is a well established business based in Bromley, seeking an experienced Office Coordinator to join their busy team.

Description

The key responsibilties:

• Handling daily queries from engineers and customers via phone, email, and internal referrals
• Managing our CRM database, ensuring accurate records in line with GDPR compliance
• Scheduling work for engineers and overseeing progress from start to completion
• Researching and ordering parts, tracking delivery times for scheduled jobs
• Preparing quotations , liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes

Profile

The successful candidate:

• Strong rapport-building skills with customers, engineers, suppliers, and third parties
• Resilience, determination, and ability to work to deadlines
• Prior experience in scheduling work and managing changes as necessary
• Exceptional telephone communication skills
• Ability to work independently and take initiative
• Experience raising, sending and following up on quotations is an advantage
• Flexible, hands-on approach with a willingness to learn
• Strong organisational skills, with the ability to prioritize tasks for yourself and others
• High attention to detail and a focus on completing tasks efficiently
• Proficient in Microsoft Office applications, including Word and Excel
• Experience within the construction, utilities, or trade sectors is desirable
• Excellent written and verbal communication skills, with a minimum of GCSE/O level Maths and English (grade C or equivalent)

Job Offer

• Career progression opportunities
• 20 days of paid annual leave, plus 8 days of bank holidays
• Company pension plan after successful completion of probation
• A supportive and friendly team environment
• Mon-Fri 9-5