Operations Manager - Voids

Salary £58,271 + 2024/25 pay award pending

Position: Permanent, full time (37hrs)

Location: Coventry/Hybrid

We are brave, we are ambitious, we are honest, and we are Citizen!

A fantastic opportunity has arisen for professional, driven and "hands on" Operations Managers to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of responsive repairs and maintenance works across Citizen’s property portfolio.

Working in Coventry, the successful candidate will report to the Head of Maintenance.  You will manage the day-to-day activity of Trade Supervisors and Trade Engineers and you will be responsible for the delivery of excellent operational field performance. You will ensure that both directly employed and subcontracted resources are sourced and managed.

The successful candidate will be included on the out-of-hours duty rota and be required to provide remote support to the out-of-hours service. The post-holder will receive additional payment when on the rota.

There will be a need to travel to the offices in Birmingham.

In housing you can make a real difference, the role of Operations Manager will involve:

• Ensuring a strong proactive level of field management both directly and through the team of Supervisors
• Liaising closely with support functions within Maintenance Operations to ensure the timely, cost-efficient delivery of customer focussed services
• Understanding, monitoring, and consistently delivering against customer, commercial and internal operational KPI’s
• Ensuring that works are undertaken to required designs, specifications, standards, CDM regulations and HSQE requirements
• Producing business cases, tender returns and pricing information for internal and external business opportunities for Maintenance Operations and to ensure their successful commercial delivery
• Supporting and being reasonably available to support emergencies and out of hours escalations when required

As Operations Manager we need you to have:

• Proven experience of working within an organisation delivering maintenance and building services, specifically voids, (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area
• Experience of managing and inspiring a team to deliver high quality services and meeting operational and financial targets
• Knowledge of health and safety legislation (including CDM) and good practice, and experience of applying this knowledge in a repairs and maintenance setting
• Competent in budget setting and monitoring, and the ability to influence operations to maintain service within budget targets
• Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff
• Driving licence

We would be really excited if you have:

• A qualification in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
• Experience of formal contract agreements (including sub-contractors) and procurement activities is advantageous
• A working knowledge of current Building Regulations (including Building Control Notifications) if preferred but not essential

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave starts at 25 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Monday 18th November 2024

Interview date: to be confirmed depending on availability

Process: screening call with the Recruitment team, followed by a face to face competency based interview

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.