Job Title: Service Designer

Location: Gaydon

Rate: £34.85ph via an Umbrella Company (Inside IR35) or £26.45ph PAYE

Employment Type: Contract (6 Months)

Hours: Standard 40 Hours Per Week

Reference: J39772

Position Description:

Service Designer to support CX and digital platform definition Electrification Services

Our client has a role for an expert in Service Design who can guide our team to see and think about the Electrification Services, and associated delivery platforms, as a part of a bigger, human-centred picture. Specifically, they require the successful candidate to support a service blueprinting activity.

This blueprinting activity will bring alignment across product and delivery teams on the requirements for a new digital platform and its role in the wider charging eco-system.

The platform will support exceptional customer experiences when customers charge their electric vehicles at home and in public.

Knowledge of the China’s ecommerce eco systems is critical to the role. Specifically recent knowledge of how WeChat mini programmes and Alipay solutions are used in registration and subscription payment scenarios

Required outputs:

• Consolidated research findings overview.
• End to End Service Blueprint for Home and Public Charging with mapped capabilities.
• Detailed Service Blueprints for high priority customer journey stages (action by action breakdown).
• Blueprints should detail customer journey and customer actions, employee actions, required processes and technologies and all supporting capabilities required to deliver and measure the service.
• Requirements documented for non-golden path scenarios (for example; error states, alternative flows, multi-EV households etc)

Responsibilities include:

• Work with core team to identify stakeholders and representative across the organisation who support the delivery of Electrification Services.
• Collate existing materials already produced by the team into digestible formats ready for workshops and co-design sessions.
• Prepare and facilitate workshops and co-design sessions to define Electrification Services.
• Document the customer journey steps and associated service delivery components.
• Work with product managers to track questions and action items related to the delivery of the service.
• Facilitate co-design sessions to design and define key aspects of the customer experience.
• Work with product managers to define key measures, metrics and KPIs.
• Provide playbacks of customer journey with stakeholders to validate design decisions. Produce and share definitive Service Blueprints to support product and delivery teams with system requirements

Essential:

Knowledge of ecommerce CX in China

Additional Information:

Gaydon and WFH.

INSIDE IR35

Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!

Caresoft Global Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.