Neighbourhood Response Team Manager

•    Job Type: Temp 6 months with possible extension

•    Location: Islington London

•    Salary: £25.64 PAYE or £33.71 Umbrella per hour

We are seeking a Neighbourhood Response Team Manager to oversee a regional team within a large housing association, ensuring that the neighbourhoods are desirable places to live and that services are delivered to a high standard. This role involves liaising with both internal and external stakeholders to identify and implement improvements, with a strong focus on supporting our more vulnerable customers.

Day-to-day of the role:

•    Lead and motivate the team through monthly one-on-one meetings, team meetings, and annual performance reviews to ensure key performance targets are met within policies and service standards.

•    Develop and monitor neighbourhood plans and local offers, ensuring successful delivery and positive outcomes, collaborating with local resident groups and stakeholders.

•    Oversee the design and delivery of estate inspections, ensuring high standards in the resulting action plans.

•    Manage stakeholder relationships and communications, resolving any complaints to maintain high-quality customer care.

•    Manage and monitor budgets to ensure cost efficiency and value for money.

•    Provide reports on key variances to maintain and deliver service level agreements.

•    Manage specific teams and contracts as required, ensuring effective service delivery and compliance with relevant policies.

Required Skills & Qualifications:

•    Substantial experience in leading and managing a team within a housing management setting, achieving key performance indicators and enhancing customer service.

•    Proven ability to plan, manage, and organise resources effectively within given timescales.

•    Skilled in analysing and utilising performance data to enhance outcomes.

•    Excellent communication and interpersonal skills, with a track record of influencing senior stakeholders and customers.

•    Exceptional time management skills, capable of managing multiple priorities and meeting deadlines.

If interested please apply for this role below