As a Sales Support Specialist you will assist the sales team by processing orders, handling customer inquiries, and coordinating shipments. You work closely with account managers, suppliers, and logistics to ensure smooth operations and customer satisfaction. Strong organisation, communication, and problem-solving skills are essential for success in this fast-paced role.

Client Details

The client we are working with is a national trade supplier who have a large client base of numerous customers across numerous sectors, mainly industrial & construction.

Description

Key responsibilities consist of:

• Process customer orders accurately and ensure timely fulfilment
• Handle inquiries, provide product information, and resolve customer issues
• Assist in creating and sending price quotes and proposals
• Conduct data analysis, generate reports, and track key performance metrics to support decision-making
• Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service
• Work with suppliers and shipping teams to track and manage deliveries
• Maintain accurate customer records, sales reports, and order details in CRM systems
• Support account managers with administrative tasks and follow-ups
• Collaborate with warehouse teams to monitor inventory levels
• Assist in processing invoices and verifying payment details
• Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations
• Identify opportunities to streamline sales operations and improve efficiency

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Profile

The successful candidate will have:

• Previous experience in sales support, customer service, or administrative roles, preferably in an industrial or trade-related industry
• Familiarity with order processing, invoicing, and CRM systems
• Strong communication and interpersonal skills to effectively assist customers and support the sales team
• Ability to multitask, prioritise, and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and other business software
• Knowledge of supply chain, logistics, or inventory management is a plus
• Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation

Job Offer

• Flexible working shift patterns
• Company-wide bonus
• 28 days holiday + BH
• Project days & field meeting exposure
• Retention of internal account basis
• Strong likelihood for continuous internal progression
• Free Parking
• Pension & life car